RS

Looking for a job

rkia sat

@rkiasat

Chargée de Flux at Concentrix, tracking KPIs and coordinating operations after working across customer service and administration.

What I'm looking for

I’d like to put my skills in customer relations, administration, collections, and operations to work for a dynamic company.

At Concentrix, I currently pilot activities, track performance indicators (KPIs), and coordinate operations as a Chargée de Flux. Previously, I handled customer requests and contributed to service quality as a Conseillère Client.

Across roles at ROYAL TENNIS CLUB FÈS and TARITECHNOLOGY / CONTROLFLOT, I worked in administration, customer reception, sales administration, billing, and collections. I also used Power BI, Query, Excel, and Word, and hold a Licence Fondamentale en Gestion, Économie et Comptabilité.

Experience

Work history, roles, and key accomplishments

CO

Current

Chargée de Flux

Current

Concentrix

Apr 2025 - Present (1 year 6 months)

Pilotage des activités, suivi des indicateurs de performance (KPI) et coordination opérationnelle.

Gestion De Flux KPI Analysis Coordination

CO

Conseillère Client

Concentrix

Apr 2023 - Mar 2025 (1 year 11 months)

Gestion de la relation client, traitement des demandes et contribution à la qualité de service.

Relation Client Gestion Des Demandes Service quality

RF

Secrétaire – Réceptionniste – Assistante de Direction – Recouvrement

Royal Tennis Club Fès

Nov 2018 - Mar 2023 (4 years 4 months)

Gestion administrative, accueil, suivi des dossiers et recouvrement.

Administration Accueil Suivi De Dossiers Recouvrement

TC

Assistante Commerciale – Télémarketing – Facturation & Recouvrement

Taritechnology / Controlflot

Nov 2016 - Oct 2018 (1 year 11 months)

Développement commercial, administration des ventes, facturation et recouvrement.

Développement Commercial Sales Administration Facturation Recouvrement

SM

Animatrice Commerciale

Société Maped

Sep 2016 - Sep 2016 (0 months)

Conseil client, promotion des produits et développement des ventes.

Conseil Client Product Promotion Sales Development

HC

Hôtesse de Caisse

Hypermarché Carrefour

Sep 2014 - Mar 2015 (6 months)

Encaissement, accueil des clients et gestion des opérations de caisse.

Encaissement Accueil Client Encaissement et gestion de caisse

HE

Déléguée Commerciale

Heitec

Apr 2014 - Sep 2014 (5 months)

Prospection, développement du portefeuille clients et suivi commercial.

Prospecting Développement De Portefeuille Suivi Commercial

Education

Degrees, certifications, and relevant coursework

UA

Université Sidi Mohamed Ben Abdellah

Licence Fondamentale, Gestion, Économie et Comptabilité

Licence Fondamentale en Gestion, Économie et Comptabilité.

Tech stack

Software and tools used professionally

Microsoft Excel

Microsoft Word

Power BI

Availability

Looking for a job

Location

Morocco

Authorized to work in

Salary expectations

60k+ USD

Job categories

Skills

Operations Coordination Flow Management KPI Analysis Client Relations Administration Debt Collection Sales Administration Billing Commercial Development Power BI Power Query Excel Microsoft Word

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