Kofoworola Yusuf
@kofoworolayusuf
I resolve customer technical issues and guide users through digital platforms.
United KingdomWhat I'm looking for
I've supported customers across logistics, retail, and media at SkyDrive Logistics, The Shawn Exchange, and MultiChoice Nigeria, resolving platform, account, billing, subscription, and order-tracking issues through chat, email, and phone.
I guide users through onboarding, setup, and platform features in clear, accessible language, while documenting cases, escalating complex issues, and identifying recurring problems for operational improvement. I'm currently completing an MSc in Information Technology with Web Development, strengthening my ability to troubleshoot digital platforms and communicate practical solutions.
Experience
Work history, roles, and key accomplishments
Customer Experience & Operations Coordinator
SkyDrive Logistics
Jul 2024 - Dec 2025 (1 year 5 months)
Served as the primary point of contact for end users and business customers, handling support requests across chat, email, and phone. Troubleshot platform and order-related issues, guided customers through onboarding, and maintained accurate records in the CRM.
Education
Degrees, certifications, and relevant coursework
University of the West of Scotland
Master of Science, Information Technology
Pursuing an MSc in Information Technology with Web Development, enhancing technical knowledge of digital platforms and web technologies.
Federal Polytechnic Ilaro
Higher National Diploma, Mechanical Engineering
2012 - 2017
Completed a Higher National Diploma in Mechanical Engineering, developing strong analytical and problem-solving skills.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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