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Kluiber Moreno

@kluibermoreno

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Experienced Technical Support Specialist with a focus on IT solutions.

Colombia

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What I'm looking for

I am looking for a role that allows me to implement innovative IT solutions and drive continuous improvement in a collaborative environment.

I am a technology professional with over 7 years of experience in IT, specializing in technical support and systems administration. My expertise lies in GNU/Linux, databases, programming, and network administration. I have a proven track record of implementing efficient solutions that have reduced repetitive tasks by 40% and improved team productivity.

In my most recent role as IT Department Manager at Kunak Investments, I successfully installed and configured virtual private servers on AWS, ensuring 100% availability during implementation. I also created a web platform that increased client interaction by 50%. My commitment to continuous improvement drives me to provide agile and effective support, ultimately contributing to business growth.

Experience

Work history, roles, and key accomplishments

IT Department Manager

Kunak Investments, SRL

Jan 2022 - Jun 2024 (2 years 5 months)

Managed the IT department, focusing on infrastructure improvements and client interaction through a web platform. Implemented AWS virtual private servers and developed scripts for API management, enhancing operational efficiency and user experience.

AWS HTML CSS JavaScript WordPress API Management Virtual Servers Team Management User Experience

Technical Support Officer

DT Solutions

Sep 2019 - Jan 2022 (2 years 4 months)

Provided technical support by developing and optimizing GNU/Linux and Windows Server environments. Managed Microsoft 365 services and configured LAN networks, significantly improving operational efficiency and reducing network incidents.

Linux Windows Server DNS VLAN VPN Technical Support

Technical Support

RS Dominicana

Jan 2017 - Sep 2019 (2 years 8 months)

Designed and implemented security systems, including CCTV and access control, while resolving technical issues and optimizing systems for enhanced performance. Developed VoIP solutions to improve communication infrastructure.

Access Control VoIP Technical Troubleshooting Optimization Security Systems Problem Solving Infrastructure

Education

Degrees, certifications, and relevant coursework

APEC University

Bachelor's Degree, Systems and Computer Engineering

2022 -

Currently pursuing a degree in Systems and Computer Engineering, with relevant coursework including Docker, Kubernetes, Microsoft Azure, and Networking. The program covers C# programming, SQL Server databases, systems analysis and design, and operating systems.

Instituto Nacional de Formación Técnico Profesional

Certificate, Electronics

2016 - 2016

Completed a course as an Electronics Assistant, focusing on fundamentals of electricity and electronics, identification and use of electronic components, and basic diagnosis and repair.