At DENWA, LLC, I directed operational execution and standardized workflows, turning ambiguous business needs into repeatable frameworks. I also established SOP documentation and integrated AI prompt frameworks into internal documentation and stakeholder workflows.
At Adthena, I managed enterprise SaaS client implementations and relaunched the internal help center. I authored documentation and operational playbooks for three international knowledge base rollouts, and mentored new team members.
Across support and operations roles at Automatiq, SoundStack, PolicyStat, Blackbaud, and other organizations, I worked on troubleshooting, incident escalation, technical documentation, and process improvement. I hold a KCS Fundamentals Certification and have used microlearning and eLearning approaches for training and enablement.
