Open to opportunities

kishore singh rathore

@kishoresinghrathore

Message

MIS Engineer transitioning to public policy and consultancy.

India

Message

What I'm looking for

I seek a consultancy role in public policy or systems-focused programs where I can apply cross-sector operations experience, data-driven analysis, and collaborative leadership to design scalable, impact-driven policies for national development.

I am a results-driven MIS Engineer with over a decade of experience in infrastructure monitoring, application support, and strategic operations for large clients across telecom, transportation, dairy, and fertilizer sectors.

I have a strong track record in production support, mentoring, automation, and incident/change management, having served as a Backup Subject Matter Expert and earned recognition as an Exceptional Performer.

I am transitioning to public policy to apply systems thinking, data-driven decision-making, and cross-sector experience to national development work and seek to contribute as a Consultant at NITI Aayog.

Experience

Work history, roles, and key accomplishments

Unified Systems Operator

Kyndryl Solutions India Pvt Ltd

Sep 2021 - Sep 2023 (2 years)

Served as backup Subject Matter Expert providing production support, mentoring team members, leveraging automation to reduce incidents, and coordinating across Service Delivery, Change, and Incident teams to improve system reliability.

Mentoring Automation Incident Management Monitoring Troubleshooting Patch Management Disaster Recovery

Unified Systems Operator

IBM India Pvt Ltd

Jul 2016 - Aug 2021 (5 years 1 month)

Provided 24x7 production support for infrastructure and business-critical applications, monitored 23 applications across 120 AIX servers, and ensured SLA compliance while improving backup and change processes to maintain 100% uptime.

Infrastructure Monitoring Incident Management ITIL Oracle Shell Scripting Change Management

Software Engineer

Intelligentia IT Systems Pvt Ltd

Mar 2014 - Jul 2016 (2 years 4 months)

Supported and optimized Tomcat-hosted web business applications, improved system performance and user satisfaction, and collaborated with cross-functional teams to deliver scalable application solutions.

Tomcat Application Support Performance Tuning Linux Monitoring Troubleshooting Incident Response Team Collaboration

Education

Degrees, certifications, and relevant coursework

Indus College of Engineering

Bachelor of Engineering, Electronics and Communication Engineering

2008 - 2012

Grade: 7.5 GPA

Activities and societies: Student Body Secretary (2008–2011)

Completed a Bachelor of Engineering in Electronics and Communication Engineering with a GPA of 7.5 and served as Student Body Secretary from 2008 to 2011.