Open to opportunities

Raj Dhar

@rajdhar

Message

I lead IT service delivery, automation, SLA governance, and enterprise application support.

India

Message

What I'm looking for

I'm seeking a strategic role where I can deliver transformative impact in IT service delivery, automation, operations governance, and high-availability enterprise application support.

I've supported mission-critical enterprise applications at Lumen IT India, including APRILIA, PRI-Intake, and Autopilot, maintaining business continuity across 24x7 production environments.

I lead incident, problem, and change management through ITIL practices, P1/P2 escalation handling, SLA governance, RCA, post-mortems, and operational dashboards. My work includes coordinating on-call support and driving remediation for high-frequency incidents.

Across Tanisha Systems, Wipro InfoTech, and IBM India, I've supported Lawson ERP, Concur, Oracle Golden Gate replication, Java-based KYC systems, and telecom service platforms. I've used SQL, SOAP UI, WSDL, DB2, Oracle SQL Developer, and ETL processes to improve data integrity, reporting, and production support.

I've delivered BOT-driven reporting automation that reduced turnaround time by 40% and helped resolve cross-platform application issues that reduced ticket resolution time by 30%. I'm focused on creating reliable, scalable service operations through automation, governance, and practical cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Information System Consultant II (Module Lead)

Lumen IT India Pvt. Ltd.

Jan 2020 - Jan 2025 (5 years)

Oversaw mission-critical enterprise applications such as APRILIA, PRI-Intake, and Autopilot, ensuring business continuity and uninterrupted service delivery. Managed incident queues, escalated P1/P2 incidents, and delivered comprehensive dashboards for tickets and performance metrics.

ITIL Incident Management Change Management SLA Governance RCA ServiceNow Jira Splunk Dynatrace Nagios Oracle SQL Developer MSD Apache Tomcat IIS 24x7 Support Services Dashboarding

Associate Lead

Lumen (ASM Enterprise Solutions)

Jul 2019 - Jan 2020 (6 months)

Steered comprehensive L2/L3 support for ASRI, ANN, USM, SAO, and ODO systems, ensuring stability across adaptive service inventories. Leveraged Oracle SQL Developer and SOAP UI for data analysis and transactional updates.

L2 L3 Support Oracle SQL Developer SoapUI WSDL incident analysis Production Reporting

Sr. Application Support Engineer

Tanisha Systems Pvt. Ltd.

Nov 2018 - Jun 2019 (7 months)

Supported Lawson ERP and Concur, ensuring seamless financial operations. Automated reporting with BOT-driven solutions, cutting turnaround time by 40%.

Lawson ERP Concur SQL Bot Automation Escalation Management Reporting

Senior Consultant

Wipro InfoTech (VCentric Technologies)

Dec 2016 - Aug 2018 (1 year 8 months)

Administered Golden Gate replication processes and ensured timely delivery of client-facing reports. Led collaborative RCA efforts with development teams to identify systemic failures and implement hotfixes.

Oracle GoldenGate RCA Incident Management SLA Dashboarding Data Replication

Senior Software Engineer

IBM India (Magna Infotech)

May 2014 - Jun 2016 (2 years 1 month)

Supported Java-based KYC systems for Airtel India & Africa, ensuring compliance and availability. Reduced incident recurrence through structured RCA and load optimization strategies.

Java KYC RCA Incident Management Change Management Load Optimization Server Audits

System Support Specialist

IBM India

Jan 2011 - Mar 2014 (3 years 2 months)

Handled production support for KYC applications, conducting patch impact assessments and managing distributed application health checks. Managed full ticket lifecycle through ITIL practices.

ITIL DB2 SQL Patch Management Application Support Ticket Management