Kishan Babu
@kishanbabu
Senior customer service representative driving retention, sales, and team performance across service industries.
IndiaWhat I'm looking for
I am a customer-focused Senior Customer Service Representative with over 8 years of experience supporting e-commerce, travel, insurance, and fitness sectors. I consistently resolve complex issues, manage high-volume inbound and outbound interactions, and use data and feedback to close service gaps and enhance customer satisfaction.
I have a proven track record of mentoring and training teams, streamlining processes to reduce churn, and converting inbound leads to revenue-generating memberships. I prioritize collaborative, customer-first solutions and maintain strong compliance and CRM management to support business goals.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Representative
Site2Gym Technologies Pvt Ltd
May 2020 - Apr 2025 (4 years 11 months)
Managed high-volume inbound/outbound membership inquiries and account actions, reduced churn through personalized retention efforts, and surpassed sales targets by converting inbound leads into memberships.
MLSenior Business Analyst
Mindtree Pvt Ltd
Jun 2019 - Feb 2020 (8 months)
Supported U.S. insurance clients handling policy selection and inquiries, coordinated resources for service delivery, and trained junior staff to improve service quality and reduce churn.
Senior Executive
ARC Creations
Mar 2017 - Mar 2019 (2 years)
Assisted U.S. clients with insurance inquiries, supported home-goods product rollouts, boosted sales via personalized recommendations, and maintained compliance with IT and service standards.
Digital Interaction Advisor
[24]7.ai
Jul 2016 - Jan 2017 (6 months)
Handled inbound sales and support for UK, US and Canada markets, provided product recommendations and order assistance, and used platform tools to manage online sales and customer engagement.
Education
Degrees, certifications, and relevant coursework
null
2012 - 2015
Completed an educational program from 2012 to 2015; specific institution and qualification not provided.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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