Open to opportunities

Kishan Babu

@kishanbabu

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Senior customer service representative driving retention, sales, and team performance across service industries.

India

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What I'm looking for

I seek a customer-focused role where I can reduce churn, coach teams, improve processes, and drive membership or revenue growth.

I am a customer-focused Senior Customer Service Representative with over 8 years of experience supporting e-commerce, travel, insurance, and fitness sectors. I consistently resolve complex issues, manage high-volume inbound and outbound interactions, and use data and feedback to close service gaps and enhance customer satisfaction.

I have a proven track record of mentoring and training teams, streamlining processes to reduce churn, and converting inbound leads to revenue-generating memberships. I prioritize collaborative, customer-first solutions and maintain strong compliance and CRM management to support business goals.

Experience

Work history, roles, and key accomplishments

Senior Customer Service Representative

Site2Gym Technologies Pvt Ltd

May 2020 - Apr 2025 (4 years 11 months)

Managed high-volume inbound/outbound membership inquiries and account actions, reduced churn through personalized retention efforts, and surpassed sales targets by converting inbound leads into memberships.

Customer Service Retention CRM (Salesforce)Inbound Sales Membership Management Microsoft Office

Senior Business Analyst

Mindtree Pvt Ltd

Jun 2019 - Feb 2020 (8 months)

Supported U.S. insurance clients handling policy selection and inquiries, coordinated resources for service delivery, and trained junior staff to improve service quality and reduce churn.

client support Insurance Operations Troubleshooting Communication Skills

Senior Executive

ARC Creations

Mar 2017 - Mar 2019 (2 years)

Assisted U.S. clients with insurance inquiries, supported home-goods product rollouts, boosted sales via personalized recommendations, and maintained compliance with IT and service standards.

Customer Support Sales Support Troubleshooting Client Communication Compliance

Digital Interaction Advisor

[24]7.ai

Jul 2016 - Jan 2017 (6 months)

Handled inbound sales and support for UK, US and Canada markets, provided product recommendations and order assistance, and used platform tools to manage online sales and customer engagement.

Inbound Sales Customer Engagement Argos Platform Market Analysis Multilingual Support