At Atos, I support American Express business-critical enterprise applications, helping maintain availability, operational stability, and SLA commitments.
I resolve high-priority production incidents in coordination with development, infrastructure, database, and business teams. I also conduct root cause analysis and implement preventive actions for recurring issues.
I developed Python automation solutions that reduced manual operational effort by more than 90%. I also use proactive monitoring to identify performance issues and help prevent customer-facing outages.
I support production releases, Linux environments, and Kubernetes-based workloads. My work also includes disaster recovery drills, failover validation, and maintaining operational runbooks and incident documentation.
