Gary Danelson
@garydanelson
Experienced Business Intelligence Analyst with a focus on actionable insights.
What I'm looking for
I am a seasoned Business Intelligence Analyst with over 20 years of experience in transforming complex datasets into actionable insights. My proficiency in tools such as SQL, Power BI, and Excel has enabled me to create impactful dashboards and reports that drive decision-making across various industries. I thrive in collaborative environments and excel in remote work settings, where I can leverage my skills to identify trends and improve operational efficiencies.
Throughout my career, I have successfully led projects that significantly improved reporting accuracy and service resolutions. For instance, while at Asurion, I designed Connected Home dashboards that enhanced client report accuracy by 20% and developed SLA dashboards that expedited service resolutions by 30%. My commitment to continuous improvement is evident in my ability to automate legacy reports and align solutions with stakeholder goals, ensuring that the insights I provide are both relevant and actionable.
As I transition from my role at Asurion, I am eager to apply my expertise in building claims-focused dashboards using AWS QuickSight and developing interactive Tableau dashboards. I am passionate about utilizing data to drive strategic decisions and am always looking for opportunities to enhance my skills and contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Quantitative Analyst 3
Asurion
Jun 2004 - May 2025 (20 years 11 months)
• Connected Home dashboards for AT&T, Verizon & smaller clients
• Contact center reporting
• Coaching dashboards (licensed & non-licensed)
• Ad-hoc reporting via Avaya & Twilio
• Power BI visualizations
• Fraud tracking
• Claims tracking
• Legacy report automation
• Power Automate to flag SLA issues & alert Amazon via Teams
• SharePoint for report sharing & scheduled automation
Application Developer
Nexus Innovations
Dec 2003 - Mar 2004 (3 months)
● Developed custom applications using VB.Net and SQL Server databases.
● Created detailed reports, ad-hoc queries, and stored procedures tailored to client requirements.
● Led the design, evaluation, testing, and implementation of internal applications using Oracle, SQL Server, and Microsoft Access.
● Created custom forms, reports, and ad-hoc queries to support business operations.
● Developed ASP.NET web applications for customer return material authorization submissions.
● Converted Microsoft Access databases to SQL Server with VB.NET front-end interfaces.
System Analyst
Conseco Agency / Green Tree Financial
Apr 1995 - Jun 2002 (7 years 2 months)
● Built and maintained Microsoft Access databases by importing data from AS/400 systems.
● Designed recurring and ad-hoc reports for supervisors, managers, and VPs.
● Authored and updated the credit investigation policy manual.
● Trained new investigators and conducted weekly QA audits with coaching feedback.
Education
Degrees, certifications, and relevant coursework
Black Hills State University
Bachelor of Science, Accounting
1993 - 1997
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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