Gary DanelsonGD
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Gary Danelson

@garydanelson

Experienced Business Intelligence Analyst with a focus on actionable insights.

United States
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What I'm looking for

I am seeking a role that allows me to leverage my data analysis skills in a collaborative environment, focusing on strategic decision-making and process improvement.

I am a seasoned Business Intelligence Analyst with over 20 years of experience in transforming complex datasets into actionable insights. My proficiency in tools such as SQL, Power BI, and Excel has enabled me to create impactful dashboards and reports that drive decision-making across various industries. I thrive in collaborative environments and excel in remote work settings, where I can leverage my skills to identify trends and improve operational efficiencies.

Throughout my career, I have successfully led projects that significantly improved reporting accuracy and service resolutions. For instance, while at Asurion, I designed Connected Home dashboards that enhanced client report accuracy by 20% and developed SLA dashboards that expedited service resolutions by 30%. My commitment to continuous improvement is evident in my ability to automate legacy reports and align solutions with stakeholder goals, ensuring that the insights I provide are both relevant and actionable.

As I transition from my role at Asurion, I am eager to apply my expertise in building claims-focused dashboards using AWS QuickSight and developing interactive Tableau dashboards. I am passionate about utilizing data to drive strategic decisions and am always looking for opportunities to enhance my skills and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Asurion logoAS

Quantitative Analyst 3

Asurion

Jun 2004 - May 2025 (20 years 11 months)

• Connected Home dashboards for AT&T, Verizon & smaller clients
• Contact center reporting
• Coaching dashboards (licensed & non-licensed)
• Ad-hoc reporting via Avaya & Twilio
• Power BI visualizations
• Fraud tracking
• Claims tracking
• Legacy report automation
• Power Automate to flag SLA issues & alert Amazon via Teams
• SharePoint for report sharing & scheduled automation

Sodak Gaming / IGT logoSI

Programmer Analyst

Jun 2002 - Dec 2003 (1 year 6 months)

● Led the design, evaluation, testing, and implementation of internal applications using Oracle, SQL Server, and Microsoft Access.
● Created custom forms, reports, and ad-hoc queries to support business operations.
● Developed ASP.NET web applications for customer return material authorization submissions.
● Converted Microsoft Access databases to SQL Server with VB.NET front-end interfaces.

CF

System Analyst

Conseco Agency / Green Tree Financial

Apr 1995 - Jun 2002 (7 years 2 months)

● Built and maintained Microsoft Access databases by importing data from AS/400 systems.
● Designed recurring and ad-hoc reports for supervisors, managers, and VPs.
● Authored and updated the credit investigation policy manual.
● Trained new investigators and conducted weekly QA audits with coaching feedback.

Education

Degrees, certifications, and relevant coursework

BU

Black Hills State University

Bachelor of Science, Accounting

1993 - 1997

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Gary Danelson - Quantitative Analyst 3 - Asurion | Himalayas