Kirsten Keys
@kirstenkeys
I improve patient access through accurate scheduling, EHR management, and compassionate healthcare coordination.
United StatesWhat I'm looking for
I've coordinated patient access and care navigation at ConcertoCare, Molina Healthcare, and Baptist Health, combining empathetic patient communication with accurate scheduling and documentation.
At Molina Healthcare, I reduced appointment wait times by 20%, improved scheduling efficiency by 15%, and maintained a 95% patient-record accuracy rate while managing high-volume call center scheduling.
My medical assisting and nursing support background helps me collaborate effectively with providers and multidisciplinary teams to improve patient care, appointment flow, and compliance.
Experience
Work history, roles, and key accomplishments
Care Navigator
ConcertoCare
Mar 2025 - Present (1 year 6 months)
Answered patient calls with efficiency, empathy, and accuracy. Processed and maintained high accuracy in the electronic health record while ensuring strict HIPAA compliance, and assembled comprehensive patient welcome packets for providers.
Education
Degrees, certifications, and relevant coursework
ATA College
Associate Degree, Medical Assisting
Associate Degree in Medical Assisting from ATA College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Kirsten?
You can contact Kirsten and 90k+ other talented remote workers on Himalayas.
Message KirstenGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
