Kirsten Gardner
@kirstengardner
Detail-oriented education associate with strong customer service skills.
United StatesWhat I'm looking for
As an Education Associate at MedCerts, I assist students in navigating their educational journeys, ensuring they find the right programs to meet their career goals. My role involves reviewing program details, explaining processes, and aiding with documentation, all while utilizing platforms like Salesforce and Zendesk to provide exceptional service.
Previously, I worked as an Insurance Specialist at State Farm, where I trained new associates and provided comprehensive insurance education to clients. My commitment to active listening and clear communication has helped me build and maintain strong relationships with customers, fostering trust and satisfaction.
Experience
Work history, roles, and key accomplishments
Education Associate
MedCerts
Mar 2023 - Mar 2025 (2 years)
Assisted students with their educational journey by helping them find suitable programs, explaining processes, and managing payments. Utilized various software to support students and diverse clientele through multiple communication channels.
Insurance Specialist
State Farm
Jul 2021 - Mar 2023 (1 year 8 months)
Trained new associates on Salesforce and insurance regulations while providing exceptional service to clients. Scheduled consultations to assess client needs and presented educational information to enhance customer understanding and retention.
Education
Degrees, certifications, and relevant coursework
UOUniversity of Northwestern Ohio
Associate of Applied Business, IT - Digital Multimedia Design
2015 - 2017
Learned how to use equipment such as HD video cameras, green room, lighting equipment, sound recording booth, and several industry-standard editing software programs like HTML 5 and CSS, Adobe Photoshop, Illustrator, Animate, Premiere, and After Effects, as well as 3D modeling and animation with Blender. Developed media design skills such as designing logos, identities, and websites, creating prin
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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