Open to opportunities

Kirkland Browne

@kirklandbrowne

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Client-focused professional with 20+ years of experience in insurance.

Thailand

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What I'm looking for

I am looking for a role that values client relationships and offers opportunities for mentorship and professional growth.

I am a client-focused professional with over 20 years of experience managing customer relationships in corporate insurance and educational environments. My career has been defined by my ability to navigate complex client needs with empathy and precision, delivering tailored solutions while maintaining high service standards in fast-paced, high-stakes environments.

Throughout my career, I have been recognized for my exceptional communication, multitasking, and conflict resolution skills. As a Senior Resolution Manager at Gallagher Bassett Services, I led the full-cycle resolution of complex Commercial General Liability claims, serving as the primary point of contact for clients, claimants, and attorneys. My commitment to transparency and client satisfaction has been a cornerstone of my professional ethos, and I take pride in mentoring new team members and fostering cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Senior Resolution Manager

Gallagher Bassett Services, Inc.

Aug 2017 - Nov 2024 (7 years 3 months)

Led full-cycle resolution of complex Commercial General Liability claims, including bodily injury, property damage, and litigation. Served as primary point of contact for clients, claimants, and attorneys, ensuring consistent and clear communication throughout case lifecycle.

Litigation Management Client Communication Negotiation Mentorship Budget Oversight

Resolution Manager

The BestIRS

Feb 2017 - Aug 2017 (6 months)

Managed general liability claims, providing empathetic support and proactive communication to clients and stakeholders. Conducted thorough investigations and maintained detailed documentation for high-volume casework.

General Liability Claims Investigation Documentation Claims Processing

Claims Specialist II

Liberty Mutual Insurance

Jul 2013 - Jun 2016 (2 years 11 months)

Handled diverse claim types while maintaining a 94% quality rating and earning 10+ Service Excellence Awards. Mentored new hires and assessed training needs to elevate team performance and client service delivery.

Quality Assurance Mentorship Negotiation

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Master of Business Administration, Business Administration

2013 - 2014

Grade: 3.53/4.0

Completed a Master of Business Administration program, focusing on advanced business principles and management strategies. Achieved a GPA of 3.53/4.0, demonstrating strong academic performance in complex business subjects.

University of Phoenix

Bachelor of Science, Business Management

2010 - 2013

Grade: 3.14/4.0

Earned a Bachelor of Science in Business Management, covering fundamental business concepts and practices. Maintained a GPA of 3.14/4.0, reflecting a solid understanding of core business principles.