Aiswarya Joseph
@aiswaryajoseph
I lead global credit and collections to improve order-to-cash recovery and resolve complex disputes.
IndiaWhat I'm looking for
I’m a senior Credit and Collections professional with 10+ years of international experience across Accounts Receivable, Order to Cash, and process improvement. I’ve managed complex portfolios across NAMER, APAC, and EMEA, combining commercial judgement with clear communication and thoughtful stakeholder management.
I focus on sustainable results through collections strategy, escalation resolution, and building SOPs to improve recovery performance. I also develop teams through training and constructive feedback, strengthen dispute resolution, and drive continuous improvement in cash management and financial reporting.
Experience
Work history, roles, and key accomplishments
Worked as a Collections Specialist, supporting order-to-cash and collections activities while resolving customer disputes. Managed invoicing and cash management tasks to support recovery performance.
Led collections work supporting invoicing, order to cash, cash management, and financial reporting. Handled dispute resolution and provided training and constructive feedback.
Worked in Process Excellence supporting order-to-cash operations, including invoicing and cash management. Provided dispute resolution, constructive feedback, training, and spoken English support.
Worked as a Senior Credit Collections Analyst at Oracle, handling credit and collections responsibilities.
Worked as an Accounts Receivable Specialist at EXL, supporting receivables and related customer account activities.
Worked as a Senior Credit Controller at Accenture, supporting credit control and collections activities.
Worked as a Customer Service Executive at Infosys BPO, supporting customer service and related account inquiries.
Education
Degrees, certifications, and relevant coursework
CMS College, Kottayam (Autonomous)
BCA, Computer Science
Madurai Kamaraj University
Bachelor's Degree
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
ThailandJob categories
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