Kirill Balabaev

- Advance knowledge of OS families: Windows®, Mac OS®, Linux®, iOS®, Android®.
- Experience in administering Intune/Azure AD and various MDM solutions (IBM MaaS360, BlackBerry, MobileIron, VMware AirWatch and others).
- Familiarity with basic office network troubleshooting (WiFi, LAN, VPN, Video Conferencing hardware).
- Experience with SSO, application deployment to Windows, Mac OS and Android, U

Responsibilities:

- Technical Support of VIP users.
- Video conferences and multimedia support (maintaining and administering equipment for Cisco Video Conferencing systems).
- Technical support of corporate events. Multimedia and simultaneous translation equipment (Beyerdynamic, Bosch).
- Technical support and maintenance of multimedia systems. Multimedia equipment installation (Crestron, Extron

Supported VIP users and corporate multimedia/video conferencing setups, including administration of Cisco video conferencing equipment and meeting room multimedia systems. Managed employee lifecycle and corporate IT administration tasks including OS/software installation and Active Directory user account management.

Responsibilities:

- Client second level technical support by phone.
- Taking calls from customers experiencing technical difficulties with their communication devices and Internet access related apps.
- Troubleshooting connectivity issues on physical, data, network and application level.
- Configuring customers network equipment (WI-Fi routers, access points).

Handled client second-level technical support by phone, diagnosing connectivity issues across physical, data, network, and application layers. Configured customer network equipment including Wi-Fi routers and access points.

Distant translator from English to Russian of technical documentation (IT, TELECOM)

- Translation of technical proposals for leading mobile operators like Mobile TeleSystems OJSC ("MTS") - the leading telecommunications group in Russia and the CIS. Localization of mobile social network, user guides, manuals, equipment specifications.
- Experience with computer aided translation (CAT) tools and sy

Responsibilities:

- Assisting customers with their billing and technical related issues over the phone and via e-mail, answering questions about the game.
- Providing customers with information on their account status, transactions, and billing issues they may have.
- Communicating closely via e-mail and phone with other branches of Electronic Arts: with developers and customer support supervisor

Responsibilities:

- Testing the big enterprise information system.
- Designing and executing test scenarios, test cases & test scripts (both manual and automated).
- Analyzing test results, creating bug reports, recommending corrective actions to the development department.
- Experience using IBM Rational® software (ClearQuest® and Functional Testing products).
- Experience working in internation

Responsibilities:

- Installation and configuration of OS and Software (Windows Family, Linux (RedHat, Mandriva, Suse, LinuxXP), support of computers and programs working ability, Microsoft Server and Novell Netware administration.
- Administering the network, consisting of about 300 computers based on MS Active Directory, Novell eDirectory and workgroups.
- Data protection and security: (Kaspersk

Installed and configured OS/software and administered a network of ~300 computers using MS Active Directory and Novell eDirectory. Managed security tooling, maintained LAN functionality, coordinated system administrators, and supported IT projects and corporate portal administration.

Earned a master’s degree at Perm State University in the Russian Language and Literature Department from 1999 to 2004.