Kinza Farid

Managed full B2B customer lifecycle from acquisition to onboarding and post-sale engagement. Acted as escalation point between customers and technical teams, maintaining CRM reporting and revenue forecasting, generating $3,000+ MRR within first 5 months.

Managed enterprise client relationships across onboarding, implementation, and ongoing account management. Redesigned client onboarding process, reducing implementation time by 40% and improving response times by 35%, contributing to a 10% increase in account revenue.

Supported customer onboarding and feedback collection to refine pricing, packaging, and retention strategy. Analyzed customer behavior and churn drivers, implementing pricing model adjustments that reduced churn by 10%.

Recruited 120+ authors, including C-level executives, FAANG engineers, and university professors, creating 200+ courses. Implemented referral program and author profile framework, increasing qualified leads by 2x and author retention by 20%.

Established CRM tracking systems to monitor onboarding progress and service performance. Reduced onboarding cycle time by 30% through structured cross-team coordination and supported implementation processes.

Developed customer support guidelines and service standards, improving first-call resolution by 25%. Launched proactive outreach initiatives that reduced inbound tickets by 25% and improved positive feedback by 50%.

Assisted in compliance reporting and risk documentation aligned with regulatory standards. Supported preparation of analytical reports, contributing to improved loan portfolio performance.

Grade: Merit

Bachelor's Honours in Accounting and Finance, graduated with merit.

Completed HubSpot Outbound Certification.

Completed HubSpot Inbound Marketing Certification.

Completed Data-Driven Decision-Making for Business Professionals.

Completed The Complete Introduction to Data Analytics with Tableau.

Completed Excel for Business Analysis.