Kinney Hervias

As a Client Intake Specialist, I responded to inquiries from potential clients, scheduled consultations, and collected essential information regarding their legal issues. I coordinated appointments between clients and attorneys and assisted with administrative tasks, including record keeping and billing inquiries.

In my role as a Customer Service Representative, I handled phone calls from potential and existing clients, identified their needs, and either resolved their inquiries or directed them to the appropriate department. I ensured accurate message recording and appointment scheduling.

As a Level 1 Network Engineer, I provided inbound and outbound support for internet hotspot issues, maximizing network performance through troubleshooting and scheduling upgrades. I assisted clients with billing concerns and configured network equipment.

In this role, I provided comprehensive phone, email, and chat support for web-related products. I documented issues, interfaced with developers for enhancements, and conducted quality assurance tests to ensure product reliability and performance.

As a Technical Support Associate, I assisted clients with internet, TV, and phone issues. I ensured thorough documentation of customer interactions and utilized automated systems to manage inquiries effectively.

Pursued a Bachelor of Science in Information Systems, focusing on technical support, customer service, and web technologies. Developed skills in problem-solving and network management.

Completed the Special Science Class, which provided a strong foundation in science and mathematics, preparing for further education in technical fields.