Kingsley Strickland

Currently serving as an Employee Advocate, focusing on improving employee experiences. This role involves direct support and advocacy for staff within the organization.

Managed and resolved complex customer claims, ensuring customer satisfaction and adherence to company policies. Collaborated with various departments to streamline the claims process.

Developed and delivered training courses to enhance employee skills and performance. Utilized Salesforce and Zendesk CRMs to track and manage training progress.

Provided advanced customer support and mentored new agents, improving team performance and customer satisfaction. Utilized JIRA and Confluence for task management and documentation.

Handled customer inquiries and issues, ensuring a high level of service. Gained extensive experience in online technical platforms and customer relationship management.

Managed daily salon operations and provided styling services. Oversaw staff and ensured a positive customer experience.

Assisted senior stylists with client services and salon maintenance. Developed foundational skills in hair care and customer interaction.

Assisted customers with product selection and managed inventory. Provided excellent customer service in a retail environment.

Managed front desk operations and assisted with scheduling and client intake. Ensured smooth daily operations and client satisfaction.

Oversaw junior staff and managed daily clinic operations. Focused on improving client experience and operational efficiency.

Provided front desk support and assisted stylists with client services. Managed appointments and maintained salon appearance.

Completed a Bachelor of Arts degree with a focus on Business Administration. Gained comprehensive knowledge in various business functions and management principles.

Obtained a Claim Adjuster's License, demonstrating proficiency in claims handling and relevant regulations. Developed expertise in assessing and processing insurance claims.