King David

Increased daily delivery volumes by 20% by optimizing logistics across 15+ hubs. Reduced service failure rates from 10% to 2

5% through process automation, adopted company-wide.

Developed and optimized e-commerce WordPress sites, increasing conversions by 40%. Leveraged HubSpot and Google Analytics for A/B testing, improving retention by 15%.

Architected responsive websites using HTML, CSS, JavaScript, and React, driving 30% higher community engagement. Enhanced site visibility by 25% through SEO strategies and Google Analytics integration.

Provided high-touch customer support, assisting with product inquiries and payment processing while maintaining accurate records in CRM systems. Partnered with operations teams to resolve complex inquiries, ensuring seamless customer experiences.

Enhanced customer satisfaction by delivering billing support and mentoring new hires, improving team performance by 10%. Processed high-volume transactions with precision, contributing to operational excellence.

Delivered exceptional support via phone and email, resolving technical and billing inquiries with a 95% satisfaction rate. Streamlined CRM data entry processes, reducing administrative overhead by 20% and enabling faster issue resolution.

Provided multi-channel technical and billing support, resolving issues with empathy and efficiency. Implemented customer feedback loops, contributing to a 10% improvement in service delivery processes.

Drove revenue growth by generating and nurturing leads through strategic outreach, closing 15 Revenue Generating Units (RGUs) in three weeks. Utilized CRM tools to track pipeline progress, achieving a 30% increase in lead-to-close conversion rates.

Built a responsive booking website with payment integration and executed digital marketing campaigns, including SEO and Instagram ads, boosting rental bookings by 25%.

Created an interactive website with lead capture forms and launched targeted Google Ads and Facebook campaigns, driving a 30% increase in student inquiries.

Developed a professional WordPress website with secure client portals and integrated invoicing features, increasing client acquisition by 20%.

Designed a dynamic CMS-based retail website for clothes, shoes, and food, paired with content marketing and email campaigns, increasing customer engagement by 25%.

Completed a program focused on computer systems and software support. Gained skills in troubleshooting, maintenance, and technical assistance for various computing environments.