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Kindness Kubai

@kindnesskubai

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Customer Support Agent at CCI Kenya handling inbound enquiries and unresolved cases through call centre systems.

Kenya

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At CCI Kenya, I handle inbound customer calls and enquiries, provide information, and work to resolve issues professionally.

I log interactions and follow up on unresolved cases using call centre systems, while maintaining accurate records.

At Strathmore University, I served as Class Representative and Senior Module Leader. I relayed classmates’ concerns to university staff and supported fellow students with course-module questions.

I coordinated two organizational events as Organizing Secretary at Emobilis Institute. I’m also studying Informatics and Computer Science at Strathmore University and have worked on web applications for campus temporary passes and student budgeting.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

CCI Kenya

Sep 2026 - Present (2 months)

Handles inbound customer calls and enquiries, providing clear, accurate information and resolving issues professionally. Logs interactions and follows up on unresolved cases using call centre systems.

Customer Support Contact Center Systems Communication Skills Problem Solving Record keeping

Senior Module Leader

Strathmore University

Apr 2025 - Jul 2026 (1 year 3 months)

Supported fellow students in navigating course modules, answering queries and directing them to the right resources. Maintained accurate records and communicated updates in a timely, professional manner.

Communication Skills Record keeping Problem Solving Time Management

Class Representative

Strathmore University

Jul 2024 - Jul 2026 (2 years)

Served as the primary point of contact and communication link between 55 classmates and university staff/faculty. Relayed class concerns, feedback, and suggestions clearly and promptly to relevant stakeholders, resolving issues before they escalated.

Communication Skills Stakeholder Management Conflict Resolution Coordination Time Management

Organizing Secretary

Emobilis Institute

Jan 2024 - Apr 2024 (3 months)

Planned and coordinated 2 organizational events end-to-end, from scheduling to on-the-day execution. Communicated with stakeholders before and during events to ensure objectives were met and expectations managed.

Event Planning Coordination Communication Skills Stakeholder Management Logistics

Education

Degrees, certifications, and relevant coursework

Strathmore University

Bachelor of Science, Informatics and Computer Science

2024 -

Activities and societies: Class Representative, Senior Module Leader

Pursuing a BSc in Informatics and Computer Science with coursework in Data Structures & Algorithms, Software Engineering, Web Development, and Database Systems. Expected graduation in July 2028.