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Kim Williamson

@kimwilliamson

Customer Service Representative with experience assisting applicants at Rockhurst University and engaging customers through social media campaigns.

United States

Message

What I'm looking for

I'm seeking a remote Customer Service Representative position where I can use my strengths to deliver exceptional customer experiences.

At Rockhurst University, I assisted prospective students with inquiries, applications, and enrollment, providing service by phone, email, and in person. I also followed up with applicants and guided them through the admissions process.

At Alkamba LLC, I engaged customers through social media campaigns and advised on customer engagement strategies. As a Professional Athlete & Counselor, I provided academic, psychosocial, and career counseling to student-athletes and supported international students adjusting to new environments.

Experience

Work history, roles, and key accomplishments

Current

Professional Athlete & Counselor

Current

Self Employed

Jul 2017 - Present (9 years 4 months)

Provided academic, psychosocial, and career counseling to student-athletes. Supported international students in adjusting to new environments and built strong interpersonal relationships.

Counseling Student Support Interpersonal Skills Academic Advising

Freelance Brand Director

Alkamba LLC

Jul 2020 - Jul 2022 (2 years)

Engaged customers through social media campaigns to promote services and products. Advised on customer engagement strategies and facilitated discussions on mental health.

Social Media Marketing Customer Engagement Communication Skills Teamwork

Admissions Counselor

Rockhurst University

Jul 2018 - Aug 2019 (1 year 1 month)

Assisted prospective students with inquiries, applications, and enrollment processes. Delivered high-quality customer service via phone, email, and in person, and organized campus tours.

Customer Service Communication Skills Admissions Enrollment Campus Tours