Open to opportunities

Kim Shaw

@kimshaw1

Administrative and claims support professional delivering precise, confidential operations and top-tier customer service.

United States

Message

What I'm looking for

I’m looking for a role that uses my attention to detail, strict confidentiality, and strong written communication to verify coverage, resolve discrepancies, and improve customer satisfaction through accurate, organized administrative and claims support.

I bring over 10 years of administrative and clerical experience, grounded in accuracy, organization, and service excellence. As an Executive Administrative Assistant, I coordinate complex scheduling, manage calendars, and maintain both digital and physical filing systems for fast, reliable document retrieval. I also enter, update, and verify data in internal systems with a strong focus on confidentiality while supporting reports, spreadsheets, and presentations.

My experience also spans high-volume claims and insurance support, where I verify coverage, resolve discrepancies, and document every interaction to support efficient claims processing and audit readiness. In earlier roles, I processed and verified sensitive title documents with regulatory compliance, investigated issues (e.g., ownership and odometer discrepancies), and handled documentation and scheduling for vehicle transfers—always prioritizing attention to detail, policy compliance, and clear written communication.

Experience

Work history, roles, and key accomplishments

Current

Executive Administrative Assistant

Current

Lori Long Consulting, LLC

Jan 2024 - Present (2 years 5 months)

Coordinated complex scheduling for management and staff and maintained accurate, confidential data in internal systems. Managed digital and physical filing, processed administrative paperwork, and supported report, spreadsheet, and presentation preparation.

Complex Scheduling Calendar Management Confidentiality Administrative Support Report Preparation Spreadsheets

CSR - Referral

Safelite Autoglass

Mar 2023 - Nov 2023 (8 months)

Assessed customer and vendor inquiries to determine resolution paths and provided timely, accurate claim support. Verified insurance coverage, adjusted appointment details, resolved order discrepancies, and documented interactions in internal systems for audit readiness.

Insurance Verification Claims Support Claims Intake Coverage Review Appointment Scheduling Customer Service Claims Investigation

Title Clerk / Receptionist

Thunder CDJR

Mar 2021 - Oct 2022 (1 year 7 months)

Processed and verified title documents with high accuracy while ensuring regulatory and internal compliance. Resolved discrepancies, maintained sensitive data in electronic vehicle registration systems, and coordinated scheduling and documentation for vehicle transfers.

Regulatory Compliance Data Entry Document Review Scheduling coordination Team Support

Substitute Teacher

Polk County Public Schools

Aug 2009 - Mar 2021 (11 years 7 months)

Maintained accurate daily records, attendance tracking, and schedule adherence while following structured lesson plans. Managed classroom schedules and transitions, supervised students, and supported special programs through clear communication and coordination.

Lesson Plan Follow Through Student supervision Classroom Scheduling Record keeping Classroom Management Time Management Communication Incident resolution