At Clark Development Corporation, I delivered Level 1 and Level 2 technical support across 38+ departments, resolving approximately 4,000–5,000 ManageEngine tickets annually through remote and on-site support.
I troubleshoot Microsoft 365, Active Directory, Windows, LAN, Wi-Fi, TCP/IP, DNS, DHCP, VPN, network-drive connectivity, hardware, software, and printers. I also configure and maintain routers, access points, switches, servers, PABX systems, and biometric devices while supporting onboarding, offboarding, corporate meetings, and major events across 1,200+ locators in the Clark Freeport Zone.
Before IT, I was promoted to Senior Barista at Starbucks Philippines within six months, where I led shifts, trained staff, and helped achieve a 30% increase in annual sales through customer engagement and product recommendations.
