I've supported enterprise technology environments at Concentrix, resolving incidents across Windows, networking, server management, POS systems, and self-service checkout machines. I administer user accounts in Microsoft Active Directory and Azure Active Directory and deliver remote troubleshooting within SLA targets.
Previously at Sitel Philippines, I supported critical VoIP network operations and resolved hardware, software, connectivity, antivirus, and wireless router issues. I achieved a 97.73% first-contact resolution rate while managing 50–80 incident tickets per day.
