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Jade Andrew Oriol

@jadeandreworiol

Message

I resolve enterprise IT incidents across Microsoft 365, AWS, ServiceNow, and end-user support environments.

Philippines

Message

I'm currently supporting FlooringOS by managing IsoTask tickets, resolving Microsoft 365 issues, routing work by priority, and preparing weekly service reports for clients.

Previously at Fujitsu Philippines, I managed ServiceNow and Jira alerts from AWS CloudWatch, supported EC2 and Aurora RDS environments, worked with Linux and SQL production databases, and automated email routing to Microsoft Teams channels.

My earlier desktop support work included Microsoft 365, Active Directory, Azure AD, MFA, softphones, PCI/DSS compliance, networking, printer sharing, PC assembly, and troubleshooting end-user devices.

Experience

Work history, roles, and key accomplishments

Current

Support IT Specialist

Current

FlooringOS

Feb 2026 - Present (6 months)

Manage and monitor tickets using the company's internal ticketing system, IsoTask. Provide technical support for Microsoft 365 applications, including Outlook and SharePoint.

IsoTask Microsoft 365 Outlook SharePoint Ticket Management Technical Support

Associate Technical Service Engineer

Fujitsu Philippines

Feb 2022 - Feb 2026 (4 years)

Manage and create ServiceNow and Jira tickets for alerts received from AWS CloudWatch. Support and maintain AWS EC2 virtual machines and connect to Aurora RDS endpoints for database operations.

ServiceNow Jira Cloudwatch EC2 Linux SQL Database Management Automation Microsoft Teams

Desktop Support Specialist

IGT Solutions

Jul 2019 - Feb 2022 (2 years 7 months)

Manage and resolve ServiceNow tickets while providing end-user production support. Support Microsoft 365 tools including SharePoint, Teams, Outlook, and other Microsoft applications.