Kim Sagum
@kimsagum
Google Ads sales and advertiser support at Concentrix, helping businesses find campaign opportunities and advertising solutions.
PhilippinesWhat I'm looking for
At Concentrix, I support Google Ads advertisers by explaining campaign options and recommending solutions based on their business needs. I help them identify opportunities to improve campaign performance and develop strategies for long-term business success.
At Acquire BPO, I handled customer billing and account inquiries and discussed upgrades and service options with eligible customers. Earlier at Foundever, I supported customer service through calls and email, and as a Coach Track Trainee (Supervisor), monitored productivity and coached team members.
Experience
Work history, roles, and key accomplishments
Supported advertisers in understanding Google Ads features and campaign options, and recommended advertising solutions based on business needs. Used consultative sales approach to uncover needs and communicate value.
Customer Service Representative / Sales Agent
Acquire BPO
Oct 2023 - Jan 2025 (1 year 3 months)
Handled inbound customer inquiries regarding billing, payments, and account updates, and conducted outbound calls to discuss upgrades and plan options. Managed daily outreach of approximately 30 calls and 20 emails.
Supported team performance by aligning activities with goals and monitoring productivity. Provided coaching feedback and ensured compliance with policies and service standards.
Handled at least 30 customer calls per day, resolving service concerns and processing refunds and replacements. Provided product information and tailored solutions via voice and email channels.
Education
Degrees, certifications, and relevant coursework
Rizal Technological University
Bachelor of Science, Architecture
2015 - 2020
Bachelor of Science in Architecture from Rizal Technological University from 2015 to 2020.
San Felipe Neri Parochial School
High School Diploma, General Education
2002 - 2015
Elementary and high school education from San Felipe Neri Parochial School from 2002 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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