Kim Petersen
@kimpetersen1
Customer Support Specialist at EXL Services, resolving NRMA Insurance inquiries and complaints.
South AfricaWhat I'm looking for
At EXL Services, I handled high-volume NRMA Insurance inquiries, policy support, and complex complaints, focusing on de-escalation and resolution. I documented customer interactions, account adjustments, and policy updates in CRM systems.
At Teleperformance, I supported Monzo Bank customers with account inquiries and transaction troubleshooting while following banking compliance and data privacy guidelines. At TTEC, I handled Booking.com Car Rentals reservations, cancellations, refunds, and supplier disputes across digital channels.
Experience
Work history, roles, and key accomplishments
Soft Sales & Inbound Service Agent
EXL Services
Managed high-volume customer inquiries, policy support, and complex complaints with emphasis on de-escalation and resolution. Maintained precise documentation in CRM systems and achieved high customer satisfaction ratings.
Customer Support Agent
Teleperformance
Delivered rapid, accurate, and secure digital support for account inquiries, transaction troubleshooting, and product knowledge. Adhered to banking compliance, SLA turnarounds, and data privacy guidelines, collaborating with internal teams to resolve escalated tickets.
Customer Service & Booking Agent
TTEC
Handled international reservation amendments, cancellations, refunds, and supplier updates across digital channels. Partnered with car rental suppliers to advocate for customers and resolve disputes, demonstrating data accuracy and fast handling times.
Education
Degrees, certifications, and relevant coursework
Dreamport Training
Travel & Tourism Course, Digital Workflows & Client Care
Completed training in digital workflows and client care, along with a travel and tourism course and industry certification.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
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