Kimmberley Ellis
@kimmberleyellis
Licensed desk adjuster specializing in property claims, disaster recovery, and accurate estimating.
What I'm looking for
I am a Licensed Desk Adjuster with over five years of focused experience in property claims and disaster recovery, proficient in Xactimate and Symbility. I deliver accurate estimates, timely settlements, and clear communication to policyholders and stakeholders.
My background includes substantial damage assessments using ArcGIS and FEMA SDE tools, conducting and compiling thousands of inspection records to ensure compliance with FEMA standards. I have led field and desk teams, trained new inspectors, and improved data-entry and reporting workflows to accelerate funding and claims processing.
I have managed large-scale shelter and program operations, coordinated clinician deployments, and provided compassionate case management during crises. My certifications across FEMA programs, OSHA, Hazwoper, and multiple state adjuster licenses support my operational and regulatory expertise.
I bring a detail-oriented, customer-focused approach to high-volume environments, emphasizing stakeholder collaboration, risk mitigation, and continuous process improvement to drive faster recoveries and higher client satisfaction.
Experience
Work history, roles, and key accomplishments
Permit Technician I
The Workforce Group
Feb 2025 - Jun 2025 (4 months)
Processed disaster recovery permits and conducted inspections to ensure code compliance, reducing permit rejections and accelerating approvals following hurricanes. Streamlined data entry protocols to improve accuracy and processing speed for urgent storm-related repairs.
Lead Substantial Damage Estimator
Tidal Basin
Nov 2024 - Feb 2025 (3 months)
Led substantial damage assessments using ArcGIS and FEMA SDE Tool, analyzing over 2,500 inspection records to ensure FEMA-compliant data accuracy and accelerate recovery funding decisions. Collaborated with municipalities to validate data delivery and streamline reporting processes.
Lead Substantial Damage Estimator
Tidal Basin
Aug 2024 - Nov 2024 (3 months)
Conducted field inspections for hurricane and flood damage, prepared detailed repair estimates and photographic documentation, and trained new inspectors on FEMA SDE Tool and ArcGIS to improve consistency and expedite claims.
Substantial Damage Disaster Inspector
Vanguard Inspection Services
Apr 2023 - Nov 2024 (1 year 7 months)
Conducted comprehensive post-disaster property inspections and compiled federal-compliant reports, mentoring new inspectors on FEMA SDE Tool and ACE software to improve team efficiency and reduce claim turnaround times.
Case Manager
Cherokee Federal
Oct 2023 - Mar 2024 (5 months)
Provided crisis case management and resource coordination for families, documented case histories to improve data accuracy, and implemented a client tracking system that increased service continuity and satisfaction.
Program Manager / Shelter Manager
Jogan Health
Nov 2022 - Oct 2023 (11 months)
Managed crisis shelters for 100–800 individuals, directing intake, logistics, and emergency support while optimizing resource allocation and reducing wait times through streamlined intake processes.
Onsite Program Manager
Favorite Healthcare Staffing
Oct 2020 - Oct 2022 (2 years)
Supervised 100–400 clinicians on crisis assignments, coordinated deployments to meet urgent staffing needs, and monitored performance metrics to inform strategic staffing and improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
Kimmberley hasn't added their education
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