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Kim Grossman

@kimgrossman

Human Resources & Administrative Support Specialist at National Park Service, improving records management and operational workflows.

United States

Message

At National Park Service, Hawaiʻi Volcanoes, I coordinated schedules, communications, and workflow tracking across divisions. I also organized more than 15TB of digital records and developed procedures to improve efficiency and information retrieval.

At Aramark, I supported recruiting, onboarding, scheduling, and personnel documentation. I maintained confidential employee records and helped new hires with onboarding logistics and eligibility requirements.

Across roles with National Park Service, The Ansel Adams Gallery, The Canyons Resort, and other locations, I supported office operations and staff coordination. I also handled customer service, reservations, and financial transactions in public-facing environments.

Experience

Work history, roles, and key accomplishments

Visual Information & Operations Specialist

National Park Service

Jan 2023 - Jan 2025 (2 years)

Coordinated schedules, stakeholder communications, and workflow tracking across multiple divisions. Maintained and organized more than 15TB of digital records using standardized records management procedures.

Records Management Data Management Scheduling Travel Coordination Concur QuickTime Microsoft Office Process Improvement inventory tracking Procurement

Operations & Customer Service Lead

National Park Service

Jan 2008 - Jan 2023 (15 years)

Oversaw daily office operations, staff coordination, scheduling support, and issue resolution. Managed monetary transactions, payroll discrepancies, calendars, and bulletin boards while strengthening team efficiency.

Customer Service Operations Scheduling Financial Transactions Payroll Communication Skills Administrative Support

Human Resources Administrative Coordinator

Aramark

Jan 2019 - Dec 2019 (11 months)

Served as a primary point of contact for staff, candidates, management, and visitors, supporting recruiting, onboarding, and scheduling workflows. Maintained confidential records and coordinated communication with accuracy and discretion.