Kimberly Iakopo

As a Client Engagement Specialist, I handle client inquiries via phone and email, ensuring exceptional customer service. I participate in client engagement activities and collaborate with the account management team to achieve company objectives.

In my role as a Sales Support Representative, I verified insurance details, conducted outbound calls for documentation, and provided data reports to the sales team. I also assisted in troubleshooting patient order issues and ensured excellent customer service.

As a Customer Care Representative at GEHA, I responded to member inquiries regarding coverage and claims. I assisted in the completion of forms and provided technical support to both customers and providers.

In my position at CVS Caremark, I educated members on prescription benefits, processed orders, and ensured compliance with regulatory policies. I also managed account information and handled payment processing.

As a Custodial Worker, I maintained cleanliness and order in the hospital, performed routine maintenance, and managed inventory restocking. I also reported equipment repairs as needed.

Completed high school education, acquiring foundational skills and knowledge necessary for further education and career opportunities.