At Collective Health, I review claims and coordinate with internal teams to process them in a timely manner. I work independently while using multiple tools, including Slack, Assist, Falcor, and Ability.
Previously at Global Payments, I supported merchants with account updates, credit card terminal troubleshooting, terminal replacements, and monthly statement fee questions. My customer support background also includes KPS Management/Open Edge, ROI Call Center, Sykes, and Wells Fargo Bank.
I've handled collections, billing questions, customer research, records maintenance, equipment troubleshooting, and inbound, outbound, and email support. I stay professional in difficult interactions and focus on helping customers understand their options.
