Open to opportunities

Bowale Adepoju

@bowaleadepoju

Message

I resolve complex healthcare, payment, and technical customer issues across remote support channels.

United States

Message

What I'm looking for

I'm looking to continue supporting customers in healthcare, payments, or technology environments where I can resolve complex cases, improve service processes, collaborate across teams, and provide clear, empathetic support.

I've supported customers across healthcare, payments, and technology-enabled environments for more than seven years, resolving account, billing, service, and technical inquiries through phone, email, chat, and CRM channels.

At HighRadius, I supported providers, payers, and patients with claim payments, reimbursement concerns, portal navigation, ACH onboarding, virtual cards, and 835/837 EDI transactions. I partnered with Claims Integrity, Repricing, Client Success, and Product teams to resolve escalations and improve recurring service issues.

At Health In Tech, I delivered Tier 1 and Tier 2 support for healthcare applications, portals, and payment tools while documenting engineering-ready Jira tickets and creating self-service guides. I bring clear communication, careful case documentation, de-escalation, and customer advocacy to every interaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Melcore Group

Sep 2024 - Present (2 years)

Serve as a primary contact for customers, responding to account, service, billing, and general support inquiries through phone, email, chat, and CRM channels. Investigate customer concerns, identify root causes, explain options, and maintain ownership through resolution and follow-up.

Customer Service CRM Phone Support Email Support Live Chat Case Documentation De escalation Knowledge Base Process Improvement

Client Support and Reimbursement Specialist

HighRadius

Apr 2022 - Aug 2024 (2 years 4 months)

Supported healthcare providers, payers, and patients with claim payment questions, portal navigation, and reimbursement concerns through phone, email, and secure chat. Managed high-volume workload while maintaining accurate case records and timely follow-up.

Healthcare Claims Reimbursement ACH Virtual Card EDI 835 837 CRM De escalation Training Troubleshooting

Technical Support and Payment Operations Associate

Health In Tech

Jan 2019 - Mar 2022 (3 years 2 months)

Delivered Tier 1 and Tier 2 assistance to members, providers, and pharmacy partners using healthcare applications, customer portals, and payment tools. Resolved authentication and access issues and investigated declined transactions and billing discrepancies.