Kimberly Castillo

I've driven strong collection outcomes at Vive Financial, achieving 100% of quota for eight consecutive months and reaching 123% in a peak quarter. I assess customer circumstances, negotiate practical payment arrangements, use skip tracing, and protect confidential information.

At Zions Bank, I supported ACH account servicing by reviewing negative balances, researching account details, contacting customers, and identifying appropriate payment options. I also trained and mentored colleagues in collections roles while building leadership and managerial skills.

More recently, I've delivered 150+ packages daily for YZ Delivery LLC with a 99%+ on-time rate and a zero-accident record. My background also includes managing restaurant operations, hospitality front-desk service, cash handling, inventory, and bilingual English-Spanish customer support.