Killie orton

I’m an IT Specialist with 7 years of experience, skilled at technical troubleshooting and resolving complex service issues across phone, chat, and email. I handle high-volume interactions while coordinating with cross-functional teams, keeping accurate operational records, and documenting processes to improve response times and customer experience.

As an Assistant IT manager, I supported IT infrastructure, ensuring systems, networks, and applications ran efficiently and securely. I assisted with planning and maintaining hardware and software solutions, supervised IT support staff, monitored system performance and maintenance, and implemented cybersecurity measures including firewalls, antivirus, and data protection protocols—while managing user accounts, access rights, and system permissions.

Before that, I built logistics and operations experience as a Supply chain Logistics Assistant, acting as a liaison with external suppliers and helping negotiate contracts. I identified best shipping routes for cargo based on type and weight, facilitated communication between production and suppliers to meet tight deadlines, and used logistic systems to record cargo status for audit and consignment tracking purposes.