At Aspire Lifestyles, I delivered high-touch concierge support and bespoke travel, local attraction, and lifestyle recommendations for American Express Platinum Cardmembers. I managed complex bookings using Resy, OpenTable, Tock, and SevenRooms.
I also coordinated guest logistics for exclusive events, theater ticketing, and luxury amenities through Ticketmaster, StubHub, and SeatGeek. I used SharePoint and Microsoft Word for documentation and information tracking while following strict data security and privacy requirements.
At Pondera Services LLC, I handled high-volume inbound calls for members of large organizations, including AARP. I processed membership donations and book distributions, navigated a multi-tabbed interface, and routed specialized customer needs.
Earlier, at Travel Depot, I booked air, car, hotel, and leisure vacation packages using the SABRE GDS. I also designed custom travel packages and managed corporate travel accounts; at Amelia Martin Travel, I assisted corporate and leisure clients with travel logistics using SABRE.
