Scott Williams
@scottwilliams4
I resolve complex device and software issues while improving support documentation, security, and user experience.
United StatesWhat I'm looking for
At Geek Squad, I diagnose complex hardware, software, and operating-system issues for 50–100 customers each week. I also perform secure data transfers and system recoveries while maintaining data privacy compliance.
Previously, I supported 120+ enterprise users at GE Healthcare through HCLTech, managing ServiceNow requests and resolving hardware, software, and business-application issues. I led a full device re-imaging deployment ahead of schedule with zero business disruption.
My product and quality assurance background includes Sparq and Omnigo Software, where I partnered with developers and stakeholders to validate functionality, investigate application issues, and prioritize improvements. I documented more than 200 issues at Sparq and investigated thousands across web, desktop, and mobile applications at Omnigo.
I bring more than eight years of IT support experience along with hands-on work in UAT, root cause analysis, documentation, endpoint security, Windows support, and enterprise application support. I enjoy helping users solve problems while collaborating with technical teams to deliver lasting improvements.
Experience
Work history, roles, and key accomplishments
Advanced Repair Agent
Geek Squad, Best Buy
Sep 2025 - Present (1 year)
Diagnose and resolve complex hardware, software, and OS issues for 50–100 customers per week, contributing to a 4.7/5 customer satisfaction goal. Perform root cause analysis, execute secure data transfers, and educate customers on software best practices.
Onsite IT Support
GE Healthcare (via HCLTech)
Nov 2023 - Nov 2024 (1 year)
Delivered onsite technical support for 120+ enterprise users, resolving hardware, software, and business application issues. Managed support requests through ServiceNow and led a full device re-imaging deployment ahead of schedule.
Product Owner – Quality Assurance
Sparq
Nov 2021 - Oct 2022 (11 months)
Partnered with developers and business stakeholders to define acceptance criteria and validate software functionality. Conducted UAT, investigated and documented 200+ application issues, and created product documentation for internal teams.
Senior Product Owner – Quality Assurance
Omnigo Software
Feb 2016 - Nov 2021 (5 years 9 months)
Investigated thousands of software issues across web, desktop, and mobile applications, collaborating with Engineering to resolve defects. Gathered business requirements, conducted UAT, and supported post-acquisition integrations.
Education
Degrees, certifications, and relevant coursework
Nathan Hale High School
GED, Computer
Earned a GED with a computer focus from Nathan Hale High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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