Open to opportunities

Kidest Merid

@kidestmerid

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I build client relationships, qualify leads, and coordinate customer-focused sales and logistics operations.

Ethiopia

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What I'm looking for

I'm looking to apply my customer support, client relationship, lead generation, and coordination skills in a collaborative environment where I can solve problems, learn new techniques, and grow through real-world experience.

I've supported client acquisition and retention at Noah Real Estate, The Coffee Coast Company, and Color Splash Painting by generating leads, qualifying prospects, scheduling consultations, managing CRM records, and responding to customer inquiries across phone, email, and social media.

I've also coordinated driver schedules and dispatch operations at M-line Trucking, resolving delivery issues while maintaining accurate shipment records. I'm motivated by continuous learning, problem-solving, and delivering customer-focused support in collaborative environments.

Experience

Work history, roles, and key accomplishments

Client Coordinator / Appointment Setter

Color Splash Painting

Jun 2025 - Jul 2026 (1 year 1 month)

Scheduled consultations with residential and commercial clients, ensuring efficient calendar management and timely follow-ups. Conducted outbound calls and qualified leads by identifying customer needs and explaining painting services.

Customer Satisfaction Customer Relationship Management Lead Generation CRM Time Management

Dispatch Officer

M-line Trucking

Sep 2025 - Sep 2025 (0 months)

Coordinated driver schedules and dispatched loads efficiently to ensure timely pickups and deliveries. Monitored shipment progress and maintained communication with drivers, customers, and brokers.

Logistics Route Planning Problem Solving Spreadsheets

Business Development Representative

Noah Real Estate

Jul 2024 - Jun 2025 (11 months)

Maintained exceptional customer relationships and retention. Managed CRM databases, ensuring accurate tracking of sales activities and client communications.

Customer Relationship Management CRM Sales

Business Development Representative

The Coffee Coast Company

Dec 2023 - Jul 2024 (7 months)

Engaged with potential clients in the U.S by generating leads and driving sales. Built and maintained relationships with diaspora clients to facilitate real estate investments.

Lead Generation Sales Market Research Customer Relationship Management

Customer Service Manager and Event Organizer

Golden Sales and Marketing

Dec 2021 - Apr 2022 (4 months)

Provided personalized assistance to customers and collaborated in teams to create marketing promotions and campaigns. Built strong rapport with customers, promoting brand loyalty and repeat business.

Customer Service Marketing Collaboration