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Dispatcher at Carolina Logistics PLC who improved load assignment turnaround and raised fulfillment by 20%.

Ethiopia

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At Carolina Logistics PLC, I dispatch trucks for a US carrier, sourcing loads from multiple load boards and matching them with drivers. I streamlined dispatch steps to cut turnaround time for load assignments and raised load fulfillment by 20% through faster, clearer communication with drivers.

At Exclusive Calls, I made outbound calls and sent targeted emails to US business owners, booking qualified appointments for certified agents. At Qualia, I reached businesses by phone, email, and video calls, researched customer needs, and presented software solutions.

At MODERNETH (CCI Ethiopia), on the Instacart account, I resolved customer issues and generated leads while keeping CRM records accurate. At Joy ParkFly, I coordinated and dispatched resources for airport parking operations and answered customer inquiries.

Experience

Work history, roles, and key accomplishments

Current

Dispatcher

Current

Carolina Logistics PLC

Dec 2024 - Present (1 year 10 months)

Dispatch a fleet of trucks for a US carrier, sourcing loads from load boards and coordinating brokers and drivers. Streamlined dispatch steps to cut turnaround time and raised load fulfillment rate by 20%.

Truck Dispatching Load Sourcing Load Boards Broker Coordination Driver Coordination Scheduling Process Improvement Communication Skills

Appointment Setter

Exclusive Calls

Jul 2024 - Sep 2024 (2 months)

Made outbound cold calls and sent targeted emails to US business owners about business insurance products. Booked qualified appointments for certified agents and tracked leads in a CRM.

Cold Calling Email outreach Appointment Setting CRM Lead Tracking Communication Skills

Sales Development Representative

Qualia

Jan 2024 - Jun 2024 (5 months)

Ran remote outreach to businesses by phone, email and video calls, building relationships and closing deals. Researched customer needs and market trends to present the right software solution.

Outreach Phone Email Video Calls Relationship Building Sales Research Software Solutions

Dispatcher & Customer Support

Joy ParkFly

Sep 2021 - Dec 2023 (2 years 3 months)

Coordinated and dispatched resources for airport parking operations. Answered customer inquiries and solved problems to keep operations running smoothly and customers satisfied.

Dispatch Coordination Customer Support Problem Solving Communication Skills