Kiara Johnson
@kiarajohnson1
I deliver white-glove resident experiences across luxury residential communities.
United StatesWhat I'm looking for
I'm currently supporting residents and prospects at Southern Management, delivering concierge-style service, coordinating appointments and communications, and maintaining accurate CRM records. Previously at AvalonBay Communities, I resolved resident concerns, processed confidential documentation, and partnered with maintenance and management teams to strengthen resident satisfaction and retention.
My front desk concierge experience with Intersolutions includes managing high-volume calls, visitors, vendors, deliveries, package tracking, and building security procedures while maintaining a polished luxury customer experience. I bring hands-on experience with Yardi, Salesforce, Rent Manager, Microsoft Office, and Google Workspace.
Experience
Work history, roles, and key accomplishments
Sales & Leasing Consultant
Southern Management
Oct 2025 - Present (10 months)
Provide concierge-style service to residents and prospects, coordinate appointments and communications, maintain CRM records, and partner with property teams to deliver seamless resident experiences.
Resident Relations
AvalonBay Communities
Aug 2023 - Oct 2025 (2 years 2 months)
Served as a trusted resource for residents, resolving concerns promptly and building strong relationships to contribute to retention and satisfaction. Processed documentation accurately while maintaining confidentiality and coordinated with maintenance and management.
Front Desk Concierge
Intersolutions
Dec 2022 - Aug 2023 (8 months)
Welcomed residents, guests, vendors, and deliveries with professionalism, managed high-volume communications and package tracking, monitored lobby activity, and handled resident requests with discretion and urgency.
Education
Degrees, certifications, and relevant coursework
Strayer University
Bachelor of Science, Tourism & Hospitality Management
Bachelor of Science in Tourism & Hospitality Management from Strayer University.
Strayer University
Associate of Science, Business Administration
Associate of Science in Business Administration from Strayer University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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