Open to opportunities

Kiara Brown

@kiarabrown1

Message

Results-driven marketing and project management leader focusing on retention, analytics, and operational efficiency.

United States

Message

What I'm looking for

I seek roles where I can lead cross-functional teams, use data to drive retention and revenue, and implement scalable processes in a collaborative, growth-focused environment.

I am a marketing and project management professional with proven success leading teams and driving retention, adoption, and revenue through insight-led strategies and data synthesis. I have led cross-functional initiatives at enterprise scale, managed direct reports, and translated complex performance data into actionable plans that measurably improved operational efficiency and customer engagement.

Notable achievements include driving $31M in annual revenue support for new product launches, improving dealer and customer retention by 26%, increasing remote customer engagement by 98%, and streamlining regulatory processes while leading a team of five. I prioritize collaborative problem-solving, performance measurement, and scalable process improvements to deliver measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Regulatory Proposal Manager

Current

Board of Medicine

Aug 2024 - Present (1 year 5 months)

Led a team of 5 to synthesize complex data and streamline statewide regulatory strategy and renewal processes for nine license types, improving access and stakeholder alignment.

Regulatory Strategy Project Management Stakeholder Management Data Analysis Team Leadership Process Improvement Performance Reviews

Sr. Customer Experience Manager

Ford Motor Co.

Sep 2021 - May 2024 (2 years 8 months)

Managed 20 direct reports and led qualitative/quantitative studies that enhanced dealer and customer retention by 26% and increased remote customer engagement by 98%, improving operational efficiency across four regions.

Customer Experience Retention Strategy Qualitative Research Quantitative Analysis Team Management Strategic Planning

Business Development Data Analyst

Ford Motor Co.

Dec 2019 - Sep 2021 (1 year 9 months)

Directed go-to-market data strategies for electric product launches generating $31M annual revenue across 32 dealerships and implemented dashboards that improved operational efficiency by 73%.

Go To Market Strategy Data Analysis Dashboarding Cross Functional Collaboration Revenue Forecasting Tableau Salesforce

Key Account Manager

Ford Motor Co.

Feb 2019 - Dec 2019 (10 months)

Developed and monitored KPIs and strategic plans for commercial and government fleet segments, improving operational efficiency by 28% and negotiating dealer incentives averaging $50,000 per quarter.

Key Account Management KPIs Strategic Planning Negotiation Fleet Sales Inventory Management Performance Analysis

Digital Marketing Intern

Ford Motor Co.

May 2018 - Aug 2018 (3 months)

Assisted launch of FordPass Rewards and EV training, increasing customer engagement by 97% and improving CRM system utilization and efficiency by 12%.

Digital Marketing Loyalty Programs CRM (Salesforce)Reporting Data Reporting Customer Engagement