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Kian ReaderKR
Open to opportunities

Kian Reader

@kianreader

Customer-facing professional and hands-on IT learner, supporting teams with service, safeguarding, and practical tech problem-solving.

United Kingdom
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What I'm looking for

I’m looking for an IT apprenticeship with hands-on experience, where I can progress in the right direction. I’m also open to roles that keep me customer-focused and team-based.

I’m currently working as a Waiter/Bartender at The Pines Hotel, balancing bar and restaurant service while keeping to company standards. On the bar, I also handle morning opening tasks like turning alarms off and making sure everything’s running before service starts.

Before that, I worked across customer service roles like Customer Service Advisor at Admiral casinos, where I helped customers with queries like redeeming winnings and offered snacks and beverages. I also kept an eye out for people who may struggle with gambling and offered assistance and advice, while maintaining cleanliness and ensuring machines were in working order.

I’ve also supported more vulnerable young people in safe, structured environments. As a Mental Health Support Worker at Aaban, I encouraged residents to stick to therapeutic timetables, supported regulation using PBS plans, and handled safety and security tasks like checking locked areas, sharps box checks, and accounting for keys and alarms. I’ve also worked as a Teaching Assistant in an alternate provisions school, including safeguarding responsibilities.

Alongside that, I’ve had a long-running interest in IT—building and upgrading a custom PC since I was 14, troubleshooting things like reinstalling Windows with a pendrive, and learning to use machine learning tools. I’ve also been teaching myself DaVinci Resolve for video editing through YouTube.

Experience

Work history, roles, and key accomplishments

TH
Current

Waiter/Bartender

The Pines Hotel

May 2026 - Present (3 months)

Worked between bar and restaurant, serving customers and upholding company standards to enhance guest experience.

AC

Customer Service Advisor

Admiral Casinos

Dec 2025 - May 2026 (5 months)

Assisted customers with queries, redeemed winnings, offered snacks and beverages, and monitored for gambling issues.

TH

Assistant Bar Manager

The Nags Head

Jun 2025 - Mar 2026 (9 months)

Served customers professionally, maintained cleanliness, and handled bar closing procedures including cashing up and locking up.

ME

Sandblaster

Metalcraft

Apr 2025 - Jun 2025 (2 months)

Sandblasted metal from various companies and learned the process of signing in items to ensure nothing gets lost.

TR

Teaching Assistant

Tradewind Recruitment

Sep 2024 - Mar 2025 (6 months)

Provided a safe environment for vulnerable young people in an alternate provision school, helping them concentrate on studies and safeguarding.

CT

Server

Cafe Tabac

Jan 2024 - May 2024 (4 months)

Greeted and served customers, upheld high standards of customer service, stocked bar, and cleaned at end of shift.

AA

Mental Health Support Worker

Aaban

May 2023 - Dec 2023 (7 months)

Supported young people aged 13-18 in a secure mental health hospital, helping them adhere to therapeutic timetables and managing difficult situations.

RL

HealthCare Assistant/Support Worker

Renaissance Personnel Limited

Jul 2022 - Nov 2022 (4 months)

Worked in a priory hospital managing patient needs, including 1-to-1 support, changing sheets, and going for walks.

GB

Bartender

Gbar

Oct 2019 - Jan 2022 (2 years 3 months)

Served customers in a nightclub, remembered multiple drink orders, acted as barback and glass collector, and monitored alcohol levels.

LA

Bartender

La'go

Jul 2021 - Sep 2021 (2 months)

Performed various duties to ensure smooth bar operation, including cleaning, restocking spirits, and putting out clean glasses.

Education

Degrees, certifications, and relevant coursework

SS

St. Augustine's R.C. High School

GCSE, General Education

2012 - 2017

Attended St. Augustine's R.C. High School from 2012 to 2017, achieving GCSEs including English Language (5), Maths (4), and Science (C).

Tech stack

Software and tools used professionally

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