Kian Reader
@kianreader
Customer-facing professional and hands-on IT learner, supporting teams with service, safeguarding, and practical tech problem-solving.
What I'm looking for
I’m currently working as a Waiter/Bartender at The Pines Hotel, balancing bar and restaurant service while keeping to company standards. On the bar, I also handle morning opening tasks like turning alarms off and making sure everything’s running before service starts.
Before that, I worked across customer service roles like Customer Service Advisor at Admiral casinos, where I helped customers with queries like redeeming winnings and offered snacks and beverages. I also kept an eye out for people who may struggle with gambling and offered assistance and advice, while maintaining cleanliness and ensuring machines were in working order.
I’ve also supported more vulnerable young people in safe, structured environments. As a Mental Health Support Worker at Aaban, I encouraged residents to stick to therapeutic timetables, supported regulation using PBS plans, and handled safety and security tasks like checking locked areas, sharps box checks, and accounting for keys and alarms. I’ve also worked as a Teaching Assistant in an alternate provisions school, including safeguarding responsibilities.
Alongside that, I’ve had a long-running interest in IT—building and upgrading a custom PC since I was 14, troubleshooting things like reinstalling Windows with a pendrive, and learning to use machine learning tools. I’ve also been teaching myself DaVinci Resolve for video editing through YouTube.
Experience
Work history, roles, and key accomplishments
Waiter/Bartender
The Pines Hotel
May 2026 - Present (3 months)
Worked between bar and restaurant, serving customers and upholding company standards to enhance guest experience.
Customer Service Advisor
Admiral Casinos
Dec 2025 - May 2026 (5 months)
Assisted customers with queries, redeemed winnings, offered snacks and beverages, and monitored for gambling issues.
Assistant Bar Manager
The Nags Head
Jun 2025 - Mar 2026 (9 months)
Served customers professionally, maintained cleanliness, and handled bar closing procedures including cashing up and locking up.
Sandblaster
Metalcraft
Apr 2025 - Jun 2025 (2 months)
Sandblasted metal from various companies and learned the process of signing in items to ensure nothing gets lost.
Teaching Assistant
Tradewind Recruitment
Sep 2024 - Mar 2025 (6 months)
Provided a safe environment for vulnerable young people in an alternate provision school, helping them concentrate on studies and safeguarding.
Server
Cafe Tabac
Jan 2024 - May 2024 (4 months)
Greeted and served customers, upheld high standards of customer service, stocked bar, and cleaned at end of shift.
Mental Health Support Worker
Aaban
May 2023 - Dec 2023 (7 months)
Supported young people aged 13-18 in a secure mental health hospital, helping them adhere to therapeutic timetables and managing difficult situations.
HealthCare Assistant/Support Worker
Renaissance Personnel Limited
Jul 2022 - Nov 2022 (4 months)
Worked in a priory hospital managing patient needs, including 1-to-1 support, changing sheets, and going for walks.
Bartender
Gbar
Oct 2019 - Jan 2022 (2 years 3 months)
Served customers in a nightclub, remembered multiple drink orders, acted as barback and glass collector, and monitored alcohol levels.
Bar Team Leader
DoubleTree by Hilton
Aug 2021 - Oct 2021 (2 months)
Managed bar responsibilities including serving, cleaning, stocking, training new staff, and closing procedures with cash handling.
Bartender
La'go
Jul 2021 - Sep 2021 (2 months)
Performed various duties to ensure smooth bar operation, including cleaning, restocking spirits, and putting out clean glasses.
Education
Degrees, certifications, and relevant coursework
St. Augustine's R.C. High School
GCSE, General Education
2012 - 2017
Attended St. Augustine's R.C. High School from 2012 to 2017, achieving GCSEs including English Language (5), Maths (4), and Science (C).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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