Kian Endresio Sadio

I am an Information Systems graduate with hands-on experience in customer service and client support. I consistently apply strong communication, problem-solving, and empathy to resolve account issues and maintain service quality.

During my role supporting Comcast retention at Transcom Worldwide, I handled inbound voice calls using Avaya, One CTI, Einstein360, and Mercury, ensuring accurate documentation and efficient case resolution. I demonstrated professionalism and adaptability in a fast-paced call-center environment.

I am proficient with Microsoft Word, Excel, and PowerPoint, and have graphic design experience using Canva, Photoshop, and Figma. I also bring skills in research, data entry, virtual assistance, organization, and time management suited to remote work.

I hold a Civil Service Professional Passer certification and seek opportunities where I can contribute high-quality work, continue learning, and support clients and companies in achieving their goals.