Open to opportunities

Kiana Weaver

@kianaweaver

Message

Dedicated team manager with expertise in customer service and development.

United States

Message

What I'm looking for

I seek a role that values collaboration and offers opportunities for growth and development.

I am a dedicated and results-driven team manager with extensive experience in customer service, retail management, and employee development. My professional journey has been marked by a proven track record in coaching, payroll management, call quality monitoring, and process improvement. I thrive in fostering a collaborative work environment that not only achieves organizational goals but also enhances operational efficiency.

Currently, I serve as a Team Manager at Alorica for CVS, where I have developed tailored coaching plans to improve agent performance and ensure compliance in payroll processing. My previous roles, including Store Manager at Journeys Kidz and various sales associate positions, have equipped me with the skills to manage teams effectively, enhance customer experiences, and drive sales growth. I am passionate about mentoring and supporting my team to reach their full potential.

Experience

Work history, roles, and key accomplishments

Current

Team Manager

Current

Alorica for CVS

Dec 2021 - Present (3 years 9 months)

Developed and implemented tailored coaching plans to improve agent performance in customer service and claims. Audited timesheets for compliance and accuracy, addressing discrepancies promptly and ensuring timely payroll processing.

Coaching Payroll Management Process Improvement System Troubleshooting Team Management Quality Assurance

Team Member

Target

Sep 2019 - Nov 2022 (3 years 2 months)

Delivered exceptional customer service by assisting guests and enhancing their shopping experience. Operated cash registers during peak hours to maintain efficient checkout processes and organized sales floors.

Customer Service Retail Operations Inventory Management Team Collaboration Sales Support

Store Manager

Journeys Kidz

Jul 2017 - Dec 2018 (1 year 5 months)

Managed payroll and ensured accurate, timely compensation for staff. Led recruitment and onboarding processes to meet staffing requirements and collaborated with team members to achieve sales goals.

Payroll Management Recruitment Sales Management Inventory Control retail management Team Leadership

Sales Associate

Charlotte Russe, Inc.

Jan 2017 - Jul 2017 (6 months)

Assisted customers with product selection, ensuring high levels of customer satisfaction. Managed cash registers, provided customer support, and maintained dressing rooms.

Customer Service Merchandising Sales Support Product Knowledge Retail Operations

Sales Associate

Halloween City

Sep 2016 - Nov 2016 (2 months)

Welcomed and assisted customers, contributing to a positive shopping experience. Maintained organized sales floors and ensured product availability.

Customer Service Sales Support Retail Operations Merchandising Inventory Management

Education

Degrees, certifications, and relevant coursework

Airline High School

High school diploma, General Studies

2009 - 2013

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, problem-solving, and teamwork.