Open to opportunities

Shaleem Khokhar

@shaleemkhokhar

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Programme and operations leader driving efficient, stakeholder-focused delivery.

Pakistan

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What I'm looking for

I am looking for roles in programme/operations management with stakeholder-facing responsibilities, scope for process improvement, and opportunities to lead teams and deliver measurable impact.

I am a versatile programme and operations leader with extensive experience in programme management, administration, business operations, and international client services. I currently serve as Deputy Manager – Program & Administration at the Centre for Public Policy & Governance (CPPG) and as Managing Partner of Active CSR.

At CPPG, I oversee academic programme delivery, strategic planning, stakeholder coordination, policy compliance, and large-scale event delivery, while maintaining records for MoUs, projects and partnerships. I have led donor-funded project administration and served as liaison with international partners.

As Managing Partner of Active CSR (50% ownership), I lead back-office operations for US-based commercial insurance agencies, manage revenue cycle management for medical practices, drive client acquisition, and implement process automation and quality assurance systems. I focus on operational optimisation, compliance, and reporting across service lines.

I bring strong organisational leadership, cross-functional coordination, and a track record of delivering high-quality service across academic institutions, government bodies, international partners and private-sector clients. I am motivated to apply this experience to roles in programme administration, operations, project support, office management, and service delivery.

Experience

Work history, roles, and key accomplishments

Current

Managing Partner

Current

Active CSR

Jan 2022 - Present (3 years 10 months)

Co-founded and lead Active CSR, overseeing back-office operations for US commercial insurance agencies and revenue cycle management for medical practices; drove client acquisition, process automation, and quality assurance to improve service delivery.

Operations Management Revenue Cycle Management Client Acquisition Process Automation Quality Assurance Back Office Operations Compliance Workflow Optimization

Current

Deputy Manager – Program & Administration

Current

Centre for Public Policy & Governance

Jan 2021 - Present (4 years 10 months)

Manage CPPG academic programmes, strategic planning, stakeholder coordination and administrative workflows while organizing seminars, conferences and maintaining institutional records and partnerships.

Event Management Administrative Leadership Policy Implementation Records Management Budgeting Procurement

Documentation & Liaison Officer

Centre for Public Policy & Governance

Jan 2019 - Dec 2020 (1 year 11 months)

Managed project documentation and donor coordination for a GIZ-funded local government project, handling procurement, finance tracking and event management to ensure compliant reporting.

Documentation Procurement Reporting Event Management Compliance

Administrative Associate

Centre for Public Policy & Governance

Jan 2016 - Dec 2020 (4 years 11 months)

Managed the director’s office, resource centre and logistics for academic events; maintained financial accounts, reconciliations and supported audits and annual budget drafting.

Office Administration Financial Reconciliations Audit Support Budgeting Procurement

Administrative Associate

Social Welfare Department

Jan 2017 - Dec 2018 (1 year 11 months)

Supported a USAID-funded project by managing procurement, event planning, participant liaison and financial reporting to ensure smooth project administration.

Procurement Event Planning Participant Liaison Financial Reporting Project Management

Campus Relations Manager

Allied Schools – Punjab Group of Colleges

Jan 2016 - Dec 2016 (11 months)

Coordinated operations across 52 campuses, conducted audits and reconciliations, organized teacher training and ensured logistics and quarterly reporting for school activities.

Operations Coordination Auditing Reconciliations Teacher Training Logistics Reporting Multi Site Management

Customer Services Team Lead

E-Telequote Insurance

Jan 2013 - Dec 2015 (2 years 11 months)

Supervised a team of 25 customer service agents, ensuring performance targets and quality standards were met while driving service improvements.

Team Leadership Customer Service Performance Management Quality Assurance Coaching Process Improvement

Product Support Executive

Future Now Technologies

Jan 2011 - Dec 2013 (2 years 11 months)

Provided product support to clients, handled new customer accounts and tracked performance metrics to maintain service quality.

Product Support Customer Onboarding Account Management Performance Tracking Technical Support Client Communication

Team Lead / Telesales Representative

Sky BPO

Jan 2010 - Dec 2011 (1 year 11 months)

Achieved sales targets, trained telesales teams and assisted HR in performance and KPI supervision to improve team results.

Telesales Sales Target Achievement Performance Coaching Customer Acquisition

Education

Degrees, certifications, and relevant coursework

Forman Christian College (A Chartered University)

Executive Masters in Public Policy, Public Policy

Completed Executive Masters in Public Policy at the Centre for Public Policy & Governance in 2019, focusing on public policy and programme administration.