Harsh Vardhan
@harshvardhan20
Senior Customer Service Representative at Wipro HR Services, maintaining a 95%+ CSAT score across voice and email support.
IndiaWhat I'm looking for
At Wipro HR Services, I deliver customer support across voice and email channels, consistently exceeding SLA targets in a fast-paced, high-volume environment.
I maintain a 95%+ Customer Satisfaction (CSAT) score by using active listening and advanced troubleshooting, and I resolve escalated concerns to foster trust and strengthen client relationships.
I’ve assisted in onboarding new team members by sharing best practices and contributing to process improvements that streamlined team workflows. I’m eager to join a forward-thinking organization where I can apply my expertise, contribute to operational excellence, and support customer satisfaction.
Experience
Work history, roles, and key accomplishments
Delivering high-quality customer support across voice and email channels, consistently exceeding SLA targets and maintaining a 95%+ CSAT score. Resolving escalated concerns and assisting in onboarding new team members.
Education
Degrees, certifications, and relevant coursework
Devbhoomi Uttarakhand University
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration degree from Devbhoomi Uttarakhand University, completed in 2024.
Shree Krishna Marwari High School, Mokama
Intermediate, General Studies
Intermediate (Higher Secondary) from Shree Krishna Marwari High School, Mokama, completed in 2021.
Coursera
Human Resource Management Essentials, Human Resource Management
Completed the Human Resource Management Essentials certification on Coursera.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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