At Kraftshala, I manage end-to-end operations for 4+ concurrent learner batches serving 250+ learners. I improved NPS from -10 to +70 through data-led interventions and built a custom GPT feedback workflow that contributed to a 15% improvement in learner experience.
I also designed a centralised program scheduling system that improved team productivity and efficiency by 20%, while redesigning academic operations guidelines for student situations.
Previously at C. Lal Marketing, I built an operations dashboard that reduced reporting effort by 25%, an AI-powered inventory analysis system that reduced excess stock by 12%, and workflow improvements that increased on-time deliveries by 10%.
