
Khudija Ghias
@khudijaghias
Support Coordinator at ITOX, keeping remote client support activities on track and well documented.
What I'm looking for
At ITOX, I coordinate day-to-day support operations, monitor activities through to completion, and manage clear, well-documented email communication with clients and internal teams.
Previously, I coordinated support activities at Binary IT Solutions and prepared daily operational reports. At 3Layers Technologies, I supported field engineers, updated clients on site work, and escalated complex cases when needed.
For my final-year project, I designed and implemented a CNN-based channel estimator in MATLAB for NOFDM communication systems, comparing it with LS and MMSE estimators across varying SNR conditions.
Experience
Work history, roles, and key accomplishments
Support Coordinator
ITOX
Apr 2026 - Present (6 months)
Coordinate day-to-day support operations and monitor ongoing activities to ensure tasks are completed on time. Manage email communication with clients and internal teams, maintaining clear and professional correspondence.
Support Coordinator
Binary IT Solutions
Mar 2025 - Dec 2025 (9 months)
Coordinated support operations and tracked activities across the team to ensure timely completion. Handled email communication with clients and internal teams, and prepared daily reports on operational activity.
Customer Support Representative
3Layers Technologies
Oct 2024 - Feb 2025 (4 months)
Guided and supported field engineers during site work and prepared detailed site reports for clients. Kept clients updated with regular progress reports, resolved issues quickly, and escalated complex cases when needed.
IT Recruiter
3Layers Technologies
Aug 2024 - Oct 2024 (2 months)
Sourced, screened, and interviewed candidates for technical IT positions. Translated technical requirements into clear briefs for hiring stakeholders and identified well-matched talent.
Intern
3Layers Technologies SRL
Jul 2024 - Aug 2024 (1 month)
Supported full-cycle IT recruitment including sourcing, screening, and interview scheduling using LinkedIn, job boards, and ATS systems. Worked with recruiters and hiring managers to match candidates to job requirements and maintained candidate databases.
Education
Degrees, certifications, and relevant coursework
University of Engineering and Technology Mardan
Bachelor of Science, Electrical Engineering
2022 - 2026
Pursued a Bachelor of Science in Electrical Engineering with coursework in control systems, optical fibre, RF planning, network theory, signal processing, and wireless communication.
Mardan Model School and College
Intermediate (HSSC), Pre-Engineering
2020 - 2022
Completed Intermediate (HSSC) in Pre-Engineering from Mardan Model School and College.
Mardan Model School and College
Matriculation (SSC), General
2018 - 2020
Completed Matriculation (SSC) from Mardan Model School and College.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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