Ahsen Malik
@ahsenmalik
Enthusiastic IT technical support professional, driven to learn, solve complex problems, and deliver efficient, impactful solutions.
PakistanWhat I'm looking for
I’m an enthusiastic IT technical support professional working since june 2024 at IDRAK AI, where I’ve been a pivotal part of IT technical support. I bring a good understanding of cloud computing and grasp on Proxmox Virtualization, and I’ve also worked in the QA department.
I also have customer-facing experience from my time at a Call Center (2023-present), including working at black box for a short time, where I was praised for my communication skills and performance. I thrive on solving complex problems, creating efficient solutions, and collaborating in a dynamic team environment.
Experience
Work history, roles, and key accomplishments
IT Technical Support
IDRAK AI
Jun 2024 - Present (2 years 1 month)
Provided IT technical support and worked with cloud computing and Proxmox virtualization. Also supported QA activities as part of the role.
Call Center
Call Center
Jan 2023 - Present (3 years 6 months)
Worked in a call center role, with recognition for communication skills and performance. Also worked at Black Box for a short time.
Education
Degrees, certifications, and relevant coursework
Punjab Group of Colleges
FSc (Pre-Engineering), Pre-Engineering
2018 - 2020
Grade: A
Completed FSc (Pre-Engineering) at Punjab Group of Colleges (2018–2020), earning an A grade.
Virtual University of Pakistan
Bachelor of Science, Computer Science
Completed a BS in Computer Science at Virtual University. Dates were not provided.
Availability
Location
PakistanAuthorized to work in
Job categories
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