Open to opportunities

Khaoula Ouertani

@khaoulaouertani

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Sales Manager with extensive experience in technical support and customer service.

Germany

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated Sales Manager with a strong background in technical support and customer service. My journey began with a High Technician Diploma in Tourism and Hospitality, which laid the foundation for my career in sales and management. Over the years, I have honed my skills in various roles, including Technical Specialist at Jabra GN Audio and Sales Manager at MONA AI, where I successfully led teams and drove sales growth.

Throughout my career, I have demonstrated my ability to adapt to different environments, having worked in multiple countries including Germany, Greece, and Tunisia. My experience as an Interviewer at Trendtest Ipsos and a Quality Manager Intern at Das Flammenwerk has equipped me with valuable insights into customer needs and quality assurance processes. I am passionate about leveraging my diverse skill set to contribute to a dynamic team and achieve outstanding results.

Experience

Work history, roles, and key accomplishments

Current

Sales Manager

Current

MONA AI

Aug 2023 - Jan 2024 (5 months)

Managed sales operations and strategies for MONA AI, focusing on increasing market share and customer engagement.

Sales Strategy Market Analysis Customer Engagement Team Leadership CRM Software

Technical Specialist

Jabra GN Audio

Jul 2023 - Mar 2024 (8 months)

Provided technical support and solutions for Jabra products, ensuring customer satisfaction and product performance.

Technical Support Product Knowledge Customer Service Troubleshooting Communication Skills

Interviewer

Trendtest Ipsos

May 2023 - Jul 2023 (2 months)

Conducted interviews for market research, gathering valuable insights and data for analysis.

Interviewing Data Collection Market Research Communication Skills Analytical Skills

Quality Manager Intern

Das Flammenwerk

Jan 2020 - Jan 2020 (0 months)

Assisted in quality management processes, ensuring compliance with standards and improving product quality.

Quality Management Compliance Process Improvement Team Collaboration

Technical and Customer Support

Teleperformance

Feb 2016 - Mar 2018 (2 years 1 month)

Provided technical and customer support, resolving issues and enhancing customer satisfaction.

Customer Support Technical Troubleshooting Communication Skills Problem Solving Teamwork

Technical Support Advisor

Teleperformance

May 2015 - May 2016 (11 months)

Delivered technical support for Bouygues, assisting customers with service-related inquiries.

Technical Support Customer Service Communication Skills Problem Solving

Sales Manager Intern

Eden Tour Travel Agency

Mar 2015 - Apr 2015 (1 month)

Supported sales initiatives and customer interactions to promote travel services.

Sales Support Marketing Communication Skills Team Collaboration

Sales Manager Intern

Tunisia BlueSky Travel Agency

Jan 2015 - Jan 2015 (0 months)

Assisted in managing sales operations and customer relations for travel services.

Sales Management Customer Service Marketing Strategies Communication Skills Teamwork

Sales Manager Intern

Baraka Voyages Travel Agency

Apr 2014 - May 2014 (1 month)

Engaged in sales activities and customer service to enhance travel agency offerings.

Customer Service Marketing Communication Skills Team Collaboration

Sales Manager

Laser Contacts

Mar 2013 - Apr 2013 (1 month)

Led sales efforts for Bouygues Telecom, driving revenue and customer acquisition.

Sales Leadership Customer Acquisition Revenue Communication Skills Team Management

Sales Manager

Teleperformance

Mar 2012 - Dec 2012 (9 months)

Managed sales operations for Free Mobile and ADSL, focusing on customer satisfaction and service delivery.

Sales Management Customer Satisfaction Service Delivery Communication Skills Team Leadership

Education

Degrees, certifications, and relevant coursework

University of Montpellier

Bachelor of Economics and Management, Economics and Management

2018 - 2019

Studied Economics and Management with a focus on Tourism, gaining insights into economic principles and management strategies relevant to the tourism industry.