Open to opportunities

Khan Paci

@khanpaci

Message

Dynamic digital marketing specialist with strong customer service skills.

Kenya

Message

What I'm looking for

I am seeking a role that allows me to leverage my digital marketing expertise and customer service skills in a dynamic environment, fostering growth and innovation.

As a dedicated digital marketing specialist with a proven track record, I have successfully developed and implemented strategies that significantly increased online engagement by 30% at BSS Africa. My experience in managing ad campaigns has not only optimized ROI but also enhanced brand visibility, showcasing my ability to drive results in a competitive landscape.

Prior to my role in digital marketing, I honed my customer service skills at Kaski Company, where I resolved customer inquiries and improved satisfaction rates by 20%. My background as a transcriptionist further refined my attention to detail and ability to meet tight deadlines, ensuring high-quality outputs in every task I undertake.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketing Specialist

Current

BSS Africa

Feb 2021 - Aug 2023 (2 years 6 months)

Developed digital strategies that increased online engagement by 30%. Managed ad campaigns, optimizing ROI and improving brand visibility.

Digital Marketing Campaign Optimization ROI Optimization Strategy Development

Transcriptionist

Verbit

Mar 2021 - Jun 2021 (3 months)

Transcribed diverse audio content with 98% accuracy while meeting tight deadlines.

Transcription Time Management

Customer Service Representative

Kaski Company

May 2020 - Dec 2020 (7 months)

Resolved customer inquiries and issues, leading to a 20% increase in customer satisfaction. Consistently exceeded performance targets and improved service workflows.

Customer Service Problem Solving Team Collaboration