Open to opportunities

Stephanie Wangechi

@stephaniewangechi

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Customer-focused digital marketer and experienced customer service specialist.

Kenya

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What I'm looking for

I seek a role where I can combine digital marketing and customer service to improve customer satisfaction, drive growth, and take on responsibilities that allow professional development in analytics and client relationship management.

I am a highly motivated customer service and digital marketing professional with hands-on experience managing social media, ad campaigns, and client communications to drive engagement and sales.

At SMART DECOR I manage social platforms, conduct market research, follow up on dispatched orders to ensure OTIF delivery, negotiate contracts, and review sales performance to identify improvements.

Previously at AFRICA 118 Inc. I handled inbound and outbound calls, created and managed Facebook and Instagram ads, and optimized Google Business Profiles to enhance clients' online visibility; I seek roles that leverage my analytical, communication, and problem-solving skills.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketing Specialist

Current

Smart Decor

Mar 2023 - Present (2 years 10 months)

Manage social media platforms to enhance brand visibility, conduct market research to inform service improvements, and follow up on dispatched orders to ensure 100% on-time in-full delivery.

Social Media Management Market Research Customer Service order fulfillment Contract Negotiation Facebook Ads Instagram Ads

Customer Service Agent

Africa 118 Inc.

Jul 2022 - Feb 2023 (7 months)

Handled inbound and outbound calls to resolve customer inquiries, generated leads, managed Facebook and Instagram ads, and optimized Google Business Profiles to improve client online visibility.